1. Shipping Locations

We currently ship to:

• United Kingdom (all regions)
• Ireland
• European Union countries
• Selected international destinations

2. Shipping Methods and Costs

2.1 UK Mainland

2.2 Scottish Highlands and Islands

2.3 Northern Ireland

2.4 Ireland

3. Processing Time

Orders are typically processed within 1–2 business days. During peak seasons (holidays, sales events), processing may take up to 3–5 business days.

You will receive an email confirmation when your order is dispatched with tracking information.

4. Tracking Your Order

Once your order is dispatched, you will receive:

• Email notification with tracking number
• Link to track your shipment
• Estimated delivery date

You can also track your order by logging into your account and viewing your order history.

5. Delivery Attempts

Our carriers will attempt delivery up to 3 times:

• First Attempt: Delivery to your address
• Second Attempt: Delivery to your address (next business day)
• Third Attempt: Delivery to your address or local depot

6. Damaged or Lost Packages

6.1 Damaged Packages

If your package arrives damaged:

• Take photos of the damage
• Contact us within 48 hours
• We will arrange a replacement or refund

6.2 Lost Packages

If your package is lost in transit:

• Contact us if tracking shows no movement for 7 days
• We will investigate with the carrier
• A replacement or refund will be issued if the package cannot be located

7. Address Changes

• Contact us immediately after placing your order
• Changes can only be made before the order is dispatched
• Once dispatched, address changes must be arranged with the carrier

8. Holidays and Peak Seasons

• Processing times may be extended
• Carrier delays may occur
• We recommend ordering early
• Check our website for holiday shipping deadlines

9. Contact Us

1. Our Return Promise

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return policy within 30 days of delivery.

2. Return Eligibility

To be eligible for a return, items must:

• Be returned within 30 days of delivery
• Be unused and in original condition
• Have all original tags and packaging
• Include proof of purchase (order number or receipt)

2.1 Non-Returnable Items

• Custom or personalised products
• Items marked as "final sale"
• Hygiene products (if opened)
• Gift cards
• Downloadable products

3. How to Return an Item

4. Return Shipping Costs

4.1 UK Returns

4.2 International Returns

• Customer is responsible for return shipping costs
• We recommend using a tracked service
• Customs fees are non-refundable

5. Refund Process

5.1 Inspection

Once we receive your return, we will inspect the items within 2–3 business days and send you an email confirming receipt. Items must meet our return eligibility criteria.

5.2 Refund Approval

If your return is approved, the refund will be processed to your original payment method. You will receive a confirmation email, and refunds typically appear within 5–10 business days.

5.3 Partial Refunds

Partial refunds may be issued for:

• Items showing signs of use
• Items missing original packaging
• Items returned after 30 days (at our discretion)

6. Exchanges

We currently do not offer direct exchanges. To exchange an item:

• Return the original item for a refund
• Place a new order for the desired item

7. Faulty or Damaged Items

If you receive a faulty or damaged item:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• We will arrange a free return and replacement
• Or issue a full refund if preferred

8. Wrong Item Received

If you receive the wrong item:

• Contact us immediately
• We will arrange free return shipping
• Correct item will be dispatched priority
• Or full refund if the correct item is unavailable

9. Wholesale Returns

Wholesale orders have different return terms:

• Returns must be requested within 14 days
• Minimum 20% restocking fee may apply
• Items must be in resaleable condition
• Contact your account manager for return authorisation

10. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account (processing can take 5–10 days)
• Contact your credit card company
• Contact your bank
• If still not received, contact us at refunds@gbleisuresports.com

11. Consumer Rights

Under the UK Consumer Rights Act 2015, you have the right to:

• Return faulty goods within 30 days for a full refund
• Repair or replacement for goods that develop a fault
• Cancel orders within 14 days (Distance Selling Regulations)

12. Contact Us